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From Static to Strategic: The Power of Well-Built SOPs

From Static to Strategic: The Power of Well-Built SOPs

Business Operations, Scaling your Business, Small Business Management, SOP, Standard Operating Procedures

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PRODUCTIVITY PROS LLC

14316 Reese Blvd. Ste. B1673 Huntersville, NC 28078
Phone: 704-785-7007 Email: ddc@yourproductivitypros.com

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Copyright © 2026 PRODUCTIVITY PROS LLC - All Rights Reserved.
Terms and Conditions

Productivity Pros LLC,
Terms and Conditions

Updated 06.12.2025
Introduction and Acceptance of Terms
By accessing or utilizing the website (the “Site”) and associated services (the “Services”) provided by Productivity Pros LLC (“Company”), you agree to be legally bound by these Terms and Conditions (the “Agreement”). If you disagree with any terms, please discontinue use of the Site immediately.
 

  1. Definitions
    • “Client” – Any individual or entity engaging with or purchasing the Services.
    • “Confidential Information” – Any non-public, proprietary, or sensitive information disclosed during the provision of Services.
    • “Services” – Productivity consulting, assessments, training, coaching, and related deliverables provided by the Company.
  2. Scope of Services
    The Services provided include productivity assessments, consulting, training, coaching, and related deliverables as specified in an executed Statement of Work (“SOW”) or written proposal (“Proposal”).

    3.  

  3. Engagement and Fees
    Clients agree to payment terms as explicitly detailed in the Proposal or SOW. Typically, a 50% non-refundable retainer is due upon execution, with the balance payable upon completion or according to an agreed-upon schedule. Late payments will incur interest at 1.5% per month.

    4.  

  4. Independent Contractor Relationship
    The Company operates strictly as an independent contractor. This Agreement does not create any partnership, joint venture, or employment relationship.

    5.  

  5. Confidentiality
    Both parties agree to maintain strict confidentiality regarding all Confidential Information exchanged during the term of this Agreement.

    6.  

  6. Intellectual Property
    All deliverables produced for the Client become the property of the Client upon full payment. Any pre-existing intellectual property utilized by the Company remains the property of its original owner.

    7.  

  7. Client Responsibilities
    Clients must provide timely and accurate information and cooperate as reasonably necessary for the successful delivery of Services.

    8.  

  8. Disclaimer of Warranties and Limitation of Liability
    Services are provided on an “as-is” basis without warranties of any kind, express or implied. The Company makes no guarantees regarding specific business outcomes. The Company’s liability is limited strictly to the fees paid by the Client under the Agreement.
    The Company’s cumulative liability for any loss or damage to Client or others arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the total amount of fees actually paid by Client to the Company under this Agreement.
    In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, even if the Company has been advised of the possibility of such damages.

    9.  

  9. Indemnification
    Clients agree to indemnify and hold harmless the Company from any third-party claims arising from Client’s misuse of Services or inaccuracies in information provided by the Client.
    Client agrees to provide, at no cost, any documents, testimony, evidence, or other information deemed necessary for the Company’s defense in any related legal actions.

    10.  

  10. Non-Compete and Non-Solicitation
    During the term of this Agreement and for a period of one (1) year thereafter, Client shall not (i) directly or indirectly engage in any business that competes with the Company, or (ii) solicit or hire any employee, contractor, or client of the Company without prior written consent.

    11.  

  11. Assignment
    Neither party may assign, delegate, or otherwise transfer this Agreement or any of its rights or obligations hereunder without the prior written consent of the other party, except that the Company may assign this Agreement in connection with a merger or sale of all or substantially all of its assets.

    12.  

  12. Force Majeure
    Neither party shall be liable for any failure or delay in performance under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, governmental actions, natural disasters, pandemics, war, terrorism, labor disputes, or internet or power outages.

    13.  

  13. Publicity and Testimonial Release
    Client hereby grants the Company a non-exclusive, worldwide, royalty-free license to use Client’s name, logo, and feedback in marketing and promotional materials, case studies, and testimonials, provided that such use does not disclose any Confidential Information without express written consent.

    14.  

  14. Data Processing and Privacy Compliance
    To the extent that Services involve the processing of personal data, the parties agree to comply with applicable data protection laws. A separate Data Processing Addendum (“DPA”) may be executed and shall be incorporated herein by reference.

    15.  

  15. Refund Policy
    ALL FEES PAID UNDER THIS AGREEMENT ARE STRICTLY NON-REFUNDABLE, INCLUDING BUT NOT LIMITED TO RETAINERS, DEPOSITS, AND SERVICE FEES. This non-refundable policy applies regardless of the reason for termination, cancellation, or cessation of Services, whether by Client or Company. No refunds will be issued under any circumstances, including but not limited to Client dissatisfaction, change of circumstances, or failure to utilize Services. Client acknowledges that this non-refundable policy is a material term of this Agreement.

    16.  

  16. Termination
    Either party may terminate this Agreement for a material breach with 30 days’ written notice. Upon termination, the Client is responsible for payment of all Services rendered up to the date of termination, and all Confidential Information must be returned promptly.
    The Company reserves the right to terminate access to the Site or Services at any time for any reason.

    17.  

  17. Governing Law and Dispute Resolution
    This Agreement is governed by the laws of the State of North Carolina. The parties hereby consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina for any legal proceedings arising under or relating to this Agreement. Client waives any objection to venue or jurisdiction in Mecklenburg County, North Carolina.

    18.  

  18. Attorney’s Fees and Enforcement Costs
    In the event of any legal action or other proceeding to enforce the terms of this Agreement, Client shall be responsible for and agrees to pay all reasonable costs and expenses incurred by the Company, including but not limited to attorney’s fees, court costs, expert witness fees, and other litigation expenses, regardless of the outcome of such proceeding. This provision shall survive termination of this Agreement.

    19.  

  19. Acceleration of Payment Upon Breach
    In the event of a material breach of this Agreement by Client, the Company may, at its sole discretion and in addition to any other remedies available at law or equity, declare the entire unpaid balance of all fees and charges under any and all agreements between the parties immediately due and payable, regardless of the original payment schedule. Client waives any right to cure such breach if payment acceleration is invoked, except as may be required by applicable law.
    This acceleration provision applies to all ongoing and future agreements between the parties, including but not limited to multi-payment service agreements, subscription arrangements, and long-term consulting engagements.

    20.  

  20. Severability and Entire Agreement
    Should any provision of this Agreement be deemed unenforceable, the remaining provisions shall remain fully enforceable. This Agreement constitutes the entire understanding between the parties regarding the subject matter herein.
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